FAQ

It will be delivered by Sagawa Express. (For cash on delivery, use Sagawa Express e-collect)
* Products can be shipped within Japan and overseas.

You can check the product delivery status in real time using the "Sagawa Express Baggage Inquiry Service".
When checking, please have the "tracking number" provided in the email "Order number #●●●● has been shipped successfully" sent to you after the product is shipped.

Although this may vary depending on the number of orders, we will ship your order sequentially within 2-3 business days from the date of your order.

<Shipping>
The shipping fee varies depending on the delivery destination, it is the total amount of the "basic shipping fee per order" and the "additional shipping fee" set for each product or for each order.
Basic shipping fee by area per order
　
　¥ 2,200 (tax included): Okinawa / remote islands
　¥ 1,100 (tax included): For deliveries to areas other than the above

* 1 The basic shipping fee is free for purchases of ¥ 30,800 (tax included) or more per order.

<Fees>
For cash on delivery orders, the following fees will be charged:
　
　Less than 1 yen 330 yen
　1 yen or more and less than 3 yen 440 yen
　3 yen or more and less than 10 yen 660 yen
　From 10 yen to 30 yen 1,100 yen

You can choose to pay by credit card or cash on delivery (Sagawa Express e-collect).

<Credit card>
VISA, MASTER, AMEX, JCB

The purchase price will be automatically transferred from your designated deposit account based on the terms and conditions of each credit card membership.

<Smartphone payment>
PayPay, LINE Pay, Merpay, auPay

QR code payment that allows you to pay with your smartphone.

If you are using a smartphone, select the appropriate payment method on the payment screen and the app will automatically launch to make the payment.

If you are using a PC, a QR code will be displayed on the screen, so you can make the payment by reading it with your smartphone.

<Deferred payment Paidy>
This is a deferred payment payment service that allows you to shop with just your email address and mobile phone number.
Payment can be made in a lump sum or in installments.

<Cash on delivery (Sagawa Express e-collect)>
Cash on delivery is a method of paying cash to the delivery company (Sagawa Express) when the product arrives at the customer's destination.

At the time of delivery of the product, please select the payment method that is convenient for you from [cash / credit card / debit card] and pay in exchange for the product.
The cash on delivery fee is as follows.

　Less than 1 yen 330 yen
　1 yen or more and less than 3 yen 440 yen
　3 yen or more and less than 10 yen 660 yen
　From 10 yen to 30 yen 1,100 yen

Credit cards can also be used for cash on delivery. Please show it to the delivery company when you pick it up.

If the product you receive is defective or incorrectly delivered, we will handle the return or exchange at our expense.

If the customer wishes to return or exchange the item due to reasons such as the item is different from the image or the size does not fit, the customer will be responsible for the shipping charges.
Both items will only be accepted within 7 days of receiving the product.
If you wish to return or exchange an item, please contact us.

Items purchased from the online store cannot be returned or exchanged at the store.

We cannot accept returns or exchanges in the following cases.

・ Products that have been delivered for more than 8 days
・ Products that have been damaged or soiled by the customer
・ Products processed and repaired by the customer
・Products that are used or have been washed or cleaned
・If there is a smell at the customer's location
・If the product box, tag, delivery note, etc. are soiled, damaged, or lost.
・ If the purchase history and purchaser name cannot be confirmed
・For sale items

*Due to the manufacturing process of the product, there may be an error of approximately 2-3cm regarding the size of the clothing.Therefore, please refer to the size guide listed on the product page for reference only.

*Regarding the color and texture of the displayed products, the color you see may differ slightly from the actual product depending on your monitor environment and OS browser version.
Thank you for your understanding and understanding.

*When trying on shoes, please be sure to do so indoors.

If the product is defective or incorrectly delivered, please contact us within 7 days after receiving the product.Contact Form”, please contact us.

If any of the following apply, your reservation will be cancelled. Thank you in advance for your understanding.

・In the case of Sagawa Express e-collect, if the courier fails to deliver within one week, the order will be considered cancelled.

・If we determine that the order is intended for resale or is fraudulent, we may cancel the order.

Cooling-off is a system that applies to door-to-door sales.
Please note that the cooling-off system does not apply to the sale of our products because they are mail-order sales that are accessed by customers.

[If you order after logging in]
After placing your order, you can check your order history on your account my page.
Login Please check above.
　
As soon as we ship your package, we will send you an inquiry number.

[If you order without logging in]
After confirming your order, we will send you an email with the subject line ``Confirmation of order details Order number: #●●●●''.
You can check your order details from the "Order History Page" link in the body of the email.

If we cannot confirm with either of the above, we will investigate the situation.Contact FormPlease contact us from. "

This is possible for products that are available in stores.
In the case of mail-order sales, shipping and cash-on-delivery fees will be borne by the customer.

Additionally, if you would like to mail-order new products, we will be able to do so from 2 days after the release date.

It is possible.
one time""Inquiry form”Please contact us.
   

We will accommodate you if you indicate your desired inseam length when ordering.
You can check the details from the page below.

Hemming Service

I'm sorry. We are currently not accepting orders.

I'm sorry. We are unable to provide gift wrapping.