SHOPPING GUIDE

PayPal payment

You can choose to pay by credit card or cash on delivery (Sagawa Express e-collect).

Credit card

The purchase price will be automatically transferred from the designated deposit account based on each credit membership agreement.The cards currently available are as follows.
VISA, MASTER, AMEX, JCB

Cash on delivery (Sagawa Express e-collect)

Cash on delivery is a method of paying cash to the delivery company (Sagawa Express) when the product arrives at the customer's destination.
At the time of delivery of the product, please select the payment method that is convenient for you from [cash / credit card / debit card] and pay in exchange for the product.
The cash on delivery fee is as follows.
Less than 1 yen 330 yen
1 yen or more and less than 3 yen 440 yen
3 yen or more and less than 10 yen 660 yen
From 10 yen to 30 yen 1,100 yen

Delivery

It will be delivered by Sagawa Express.
(In the case of cash on delivery, Sagawa Express e-collect)
Goods will be delivered within 5 business days from the date of your order.
* Products can be shipped within Japan and overseas.
The shipping fee varies depending on the delivery destination, it is the total amount of the "basic shipping fee per order" and the "additional shipping fee" set for each product or for each order.
Basic shipping fee by area per order
¥ 2,200 (tax included): Okinawa / remote islands
¥ 1,100 (tax included): For deliveries to areas other than the above
* 1 The basic shipping fee is free for purchases of ¥ 30,800 (tax included) or more per order.

Return / Cancel

Only if the received product is defective or misdelivered, we will return or exchange the product.In addition, we do not accept returns or exchanges for products purchased at ONLINE STORE.

Warnings

For your conveniencePlease note that we cannot accept returns or exchanges (size does not match, image is different, etc.).
・ Products that have passed 8 days or more after their arrival

・ Products that the customer has used even once

・ Products that have been damaged or soiled by the customer

・ Products processed and repaired by the customer

・ When accessories such as product boxes, tags, and manuals are soiled, damaged, or lost

・ If the purchase history and purchaser name cannot be confirmed

・ Regarding the size of clothing, an error of about 2-3 cm may occur during the product production process.Therefore, please refer to the size guide on the product page for reference only.

About cooling off

Cooling-off is a system applied to door-to-door sales.Please note that the cooling-off system does not apply to the sale of our products because they are mail-order sales that customers access.

Return / exchange method

In case of defective or incorrect delivery, within 7 days after the item arrivesInquiry pagePlease contact us.

Cancellation Policy

In the case of Sagawa Express e-collect, if the courier cannot deliver within one week, it will be considered as cancellation.